I've lost my gift card. can you help?

We’ll do our best. First, please search your email inbox for “Gusbourne” to see if you can locate your digital Gift Card’s unique code, beginning with GU. If you’re not able to locate your Gift Card, don’t worry, we can still try and locate it for you. Please email nest@gusbourne.com with the following details: your name, the email address of the person who sent you the Gift Card and the month and year it was purchased.

Can i spend more than the value of my gift card?

Yes, if your order total exceeds the value of your Gift Card, you can pay the remaining balance using another payment method at checkout.

Can i use my gift card to purchase wine?

Yes, your Gift Card can be used to purchase wine, accessories, experiences or tickets for special events.

If you require any further assistance, please do not hesitate to get in touch with our team at The Nest on email nest@gusbourne.com or call +44 (0)1233 884680.

What happens if i need a refund on a gift card purchase?

If you paid with a digital Gift Card, the refunded amount will be credited back to the same Gift Card. If you exchange an item for a lower-priced one or request a refund, any remaining balance will be automatically added back to your Gift Card.

What happens to any unspent balance on my gift card?

Any remaining balance on your Gift Card will be automatically updated after each purchase.

Note: All our Gift Cards are valid for 12 months after purchase. You can check the validity and balance of your Gift Card by entering its unique number here.

Are there any other gift card terms & conditions?

Yes, your Gift Card cannot be exchanged for cash. Your Gift Card is valid for 12 months from the date of purchase. A maximum of 10 Gift Cards can be used in a single transaction. You must be over 18 years of age to use a Gusbourne Gift Card.