If you have booked a tour and/or or wine tasting event and you wish to cancel or re-arrange your session then please contact us. If you notify us more than twenty eight (28) days prior to your event date then we will offer to re-arrange your session or offer a refund for the ticket price. If you notify us within twenty eight (28) days prior to your event date then we will try to accommodate your request. However, this will be subject to the availability of alternative dates and we may deduct from your refund. If you have booked a ticket for a tour or wine tasting event and you do not arrive for your scheduled booking, then the tickets cannot be exchanged or refunded, unless at our discretion. Picnic bookings may be transferred to an alternative date if you notify us within seven (7) days prior to your booked date. However, this will be subject to the availability of alternative dates.
Any request for a refund or transfer must be made in writing, directed to firstname.lastname@example.org.
If we cancel your booking in its entirety, you will be entitled to a full refund for the purchase price. Tickets will be exchanged or refunded at the price paid for them, but no further compensation will be paid.
To view our full terms and conditions of supply, please click here.