If you cancel a booking or do not arrive for a scheduled tour booking, tickets cannot be exchanged or refunded unless at our discretion. Bookings are non-transferable and non-refundable. Any request for a refund or transfer must be made in writing, directed to firstname.lastname@example.org – these are processed at our discretion. If we cancel your tour in its entirety, you will be entitled to a full refund for the purchase price. Tickets will be exchanged or refunded at the price paid for them, but no further compensation will be paid. Picnic bookings may be transferred up to one week prior to booked date, subject to availability. Due to the outdoor nature of these events, it is recommended to bring suitable clothing & footwear for your time at Gusbourne.