Guidelines last updated on 26th November 2020.

We are open daily from 10am to 5pm for you to take a self-guided stroll through the vines and to purchase bottles from The Nest cellar door. For the self-guided tour, please register with us at The Nest before setting off. We will give you a map to guide you through the tour route.

Please note, we are unable to offer guided tours or tastings due to current restrictions imposed on Kent being in Tier 3. We will not reopen for tours and tastings until the new year. 

Our full safety protocols can be found below. If you have any questions, please don't hesitate to get in touch.

Responding To COVID-19

  • Face coverings must be worn by guests at all times when purchasing wine. 
  • Staff will wear face coverings at all times when communicating with guests.
  • Guests are not currently permitted inside The Nest building.
  • Our toilet facilities are currently unavailable.
  • Track & Trace QR codes will be prominently displayed for guests to use the NHS COVID-19 app.

Sales

  • All wine purchases will be made in the Nest Garden.
  • We will not be accepting cash and the card terminal will be cleaned immediately after use.
  • We have a socially distanced waiting area outside in the event that you are not able to be served immediately.

Self-Guided Tours

  • You will be welcomed by a Gusbourne staff member in the Nest Garden, briefed on safety during your walk and provided with a map before you set off.

Hosted Tours

  • We are currently unable to offer guided tours whilst the current government restrictions are in place. 

Tastings

  • We are currently unable to offer tastings whilst the current government restrictions are in place. 

Toilets

  • Our toilet facilities are currently unavailable.

Winery

  • We are unable to offer access to the winery whilst the current government restrictions are in place. 

Hand Sanitiser

  • Hand sanitiser is located for staff and visitor use at the Nest cellar door and on the outside bar. 
  • All guests are encouraged to use hand sanitiser on arrival and regularly throughout your time at Gusbourne.

Cleaning

  • All surfaces will be sanitised after contact by staff or guests.

Signage

  • Signage with our safety protocols will be displayed at the entrance to the path from car park, visible to all guests.
  • 2-metre spacing will be marked on the path approaching The Nest to ensure safe social distancing.

Cancellations Policy

If you cancel a booking or do not arrive for a scheduled tour booking, tickets cannot be exchanged or refunded unless at our discretion. Bookings are non-transferable and non-refundable. Any request for a refund or transfer must be made in writing, directed to nest@gusbourne.com – these are processed at our discretion. If we cancel your tour in its entirety, you will be entitled to a full refund for the purchase price. Tickets will be exchanged or refunded at the price paid for them, but no further compensation will be paid. Picnic bookings may be transferred up to one week prior to booked date, subject to availability. Due to the outdoor nature of these events, it is recommended to bring suitable clothing & footwear for your time at Gusbourne.

All of our protocols will be regularly reviewed and amended to reflect government guidelines and evolving health & safety practices.

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Other useful links...

Vineyard Tour

Discovery Tour

Estate Tour

Visit Gusbourne

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